Roofing FAQ's
Have questions about roof repairs, replacements, or costs? We’ve got you covered.
Understanding Your Roofing Needs
What types of roofing do you offer?
We primarily install asphalt shingle roofs, which are a great choice for homes in Upstate New York because they’re affordable, durable, and hold up well against our harsh winters. Asphalt shingles come in a variety of styles and colors, so you can get the look you want while still getting reliable protection.
We also offer metal roofing for homeowners looking for something even more durable. Metal roofs last much longer—often 40-70 years—and are excellent for shedding snow, which is a big plus in our region.
Whether you’re looking for a traditional asphalt shingle roof or the long-term benefits of metal, we’ll help you choose the best option for your home and budget!
How long should my roof last before I need to replace it?
If your roof is around 18-20 years old, it’s a good time to start thinking about a replacement. Most asphalt shingle roofs in Upstate New York last about 18 years, and many insurance companies will drop coverage once a roof reaches 20 years. Even if you’re not seeing obvious leaks, sun exposure alone causes aging, fading, and curling shingles, which can weaken your roof’s protection over time.
What’s the best roofing material for my home?
If you’re in Upstate New York, the best roofing material for your home really comes down to a few key factors—your budget, how long you want it to last, and how well it handles our tough winters. Asphalt shingles are a great, affordable option and hold up well in the cold.
If you’re looking for something more durable, metal roofing is excellent for shedding snow and lasting decades. Slate and tile look beautiful and last the longest, but they’re on the higher end price-wise. And if energy efficiency is a concern, metal and cool roof shingles can help keep your home comfortable year-round. Let’s chat about what works best for your home and find the perfect fit!
How can I tell if I need a roof repair or a full replacement?
To determine whether you need a roof repair or a full replacement, it’s important to look for key signs of damage. If you’re seeing missing, curling, or cracked asphalt shingles, you might just need a repair, especially if the damage is limited to a small area. Leaks or water stains inside your home can often be fixed with a targeted repair, but widespread water damage may mean it’s time for a full replacement.
For older roofs—especially those over 20 years old—granule loss, sagging, or multiple problem areas are strong indicators that a full replacement is the better option. If you notice consistent issues after heavy snow or storms, it could be a sign that your roof’s structure is weakening.
What usually causes roof damage?
Roof damage in Upstate New York is mostly caused by harsh weather and aging. Snow, ice, heavy rain, and strong winds can wear down shingles, while ice dams lead to leaks. Sun exposure dries out and curls shingles, making them brittle, and most asphalt roofs start deteriorating after 18 years, with many insurance companies dropping coverage after 20.
Poor attic ventilation can cause moisture buildup, leading to rot and mold, while moss, algae, and falling debris accelerate wear. If you’re noticing missing shingles, leaks, or other damage, we’re happy to inspect your roof and help you determine whether you need a repair or full replacement!
How does the weather affect roofing materials?
Upstate New York’s weather takes a toll on roofing materials. Heavy snow and ice can cause ice dams and leaks, while rain and moisture lead to rot and mold. Sun exposure weakens shingles over time, making them brittle and prone to cracking.
Strong winds and storms can lift or tear shingles, and freeze-thaw cycles cause materials to expand and contract, leading to cracks. Proper installation, quality materials, and regular inspections help your roof withstand these conditions. If you’re unsure about your roof’s condition, we’re happy to take a look!
Can you install a new roof over my existing one, or does it need to be torn off?
While it is technically possible to install a new roof over an existing one, it’s highly frowned upon and not something we recommend. Layering shingles can trap heat and moisture, leading to premature deterioration, and it makes it harder to spot underlying issues like rot or structural damage.
Plus, many building codes and insurance companies don’t allow multiple layers, which could impact coverage. A full tear-off is the best way to ensure a long-lasting, properly installed roof that meets safety and warranty standards. We always recommend starting fresh to protect your home the right way!
Do you offer energy-efficient roofing options?
Right now, we focus on cost-efficient roofing rather than energy-efficient options. Traditional solar panels are prone to leaks, so we don’t currently offer them. However, we are researching a new product called solar shingles, which could provide both energy efficiency and durability, but we’re not offering them to customers just yet. Our priority is making sure any product we install meets our high standards for reliability and protection. If you’re looking for a high-quality, cost-effective roofing solution, we’d be happy to help!
Inspections, Estimates & Costs
How can I schedule a roof inspection with you?
Scheduling a roof inspection with us is easy! Just give us a call, send us a message, or visit our website to set up an appointment. We’ll find a time that works for you and come out to assess your roof’s condition.
Whether you’re concerned about damage, leaks, or just want a routine check-up, we’ll give you an honest evaluation and let you know if any repairs or replacements are needed. Reach out today, and we’ll take care of the rest!
What do you check during a roof inspection?
During a roof inspection, we check for any signs of damage, wear, or potential issues that could lead to bigger problems down the road. This includes looking for missing, curling, or cracked shingles, as well as granule loss that indicates aging.
We also inspect flashing around chimneys, vents, and skylights to make sure there are no leaks. Inside your home, we check for water stains or moisture in the attic, which could signal roof leaks or poor ventilation. Structural issues like sagging, weak spots, or signs of rot are also on our radar. Our goal is to catch problems early and give you a clear picture of your roof’s condition so you can make informed decisions!
Do you offer free estimates for roof replacements?
Yes! We offer free estimates for all roof replacements, as well as free inspections for repairs. Whether you’re considering a full replacement or just need a repair, we’ll assess your roof at no cost and provide an honest, no-obligation estimate.
How much does a new roof typically cost?
The cost of a new roof in Upstate New York typically ranges from $8,000 to $15,000, depending on factors like the size of your roof, the materials used, and the complexity of the installation. Asphalt shingles, our most common and cost-effective option, fall within this range, while metal roofing may cost more.
We believe in pricing transparency, so we provide a full breakdown of costs and charge a fixed-rate consultant fee to keep everything upfront and clear. If you’d like an exact quote, we offer free inspections and estimates—just reach out, and we’ll be happy to go over your options!
What factors affect the price of a roof replacement?
The cost of a roof replacement depends on several factors, and we make pricing clear and easy to understand. We break it down into material costs, which vary based on roof size and complexity, labor costs, and disposal fees for removing old materials. Our consult fee is a fixed rate of $100 per square, ensuring full transparency.
The permit cost, which varies by county in Upstate New York (typically $300-$700), is included in the total price. Plus, every roof comes with a 20-year workmanship warranty for added peace of mind. We offer free inspections and estimates, so reach out, and we’ll provide a detailed breakdown tailored to your home!
Do you offer financing or payment plans?
At this time, we do not offer financing or payment plans. However, we are committed to transparent pricing and will provide a clear breakdown of costs so you know exactly what to expect.
If you have any questions about pricing or need help planning your roof replacement, we’re happy to discuss options that work best for you. Reach out for a free inspection and estimate to get started!
Are there any government programs or rebates that can help with roofing costs?
Yes, there are government programs and rebates available for energy-efficient upgrades, but this is something we do not assist with directly. You would need to ensure you have the right documents in place and meet the eligibility requirements to qualify. If you choose to pursue a rebate or government program, it’s your responsibility to handle the process.
Additionally, we reserve the right to decline the job if we choose not to get involved in the program. We recommend checking official sources or speaking with a tax professional to explore your options
What are my most budget-friendly roofing options?
Yes! We offer free estimates for all roof replacements, as well as free inspections for repairs. Whether you’re considering a full replacement or just need a repair, we’ll assess your roof at no cost and provide an honest, no-obligation estimate.
How can I get the most accurate quote for my project?
Yes! We offer free estimates for all roof replacements, as well as free inspections for repairs. Whether you’re considering a full replacement or just need a repair, we’ll assess your roof at no cost and provide an honest, no-obligation estimate.
Choosing a Roofing Contractor
What makes Top Gen Roofing different from other roofing companies?
Our biggest difference is our commitment to educating our customers throughout the entire roofing process. Unlike other companies that don’t provide a clear breakdown of costs, we make sure you understand exactly what you’re paying for.
We charge a fixed-rate consultant fee per roof, which allows us to be upfront and transparent with pricing—no hidden fees or surprises. This approach keeps you informed and in control, ensuring you make the best decision for your home. Our focus isn’t just on selling a roof—it’s on giving you the knowledge and confidence to choose the right roofing solution for your needs.
Are you licensed and insured?
Yes! We are fully licensed and insured, so you can have complete confidence in our work. At Top Gen Roofing, we prioritize safety, quality, and professionalism on every job. Our licensing ensures that we meet all industry standards, and our insurance protects both you and our team throughout the roofing process. You can trust that your home is in good hands with us!
How can I verify your credentials?
You can easily verify our credentials in a couple of ways! Check us out on the Better Business Bureau (BBB) to see our reputation and customer reviews. Additionally, we are a GAF Certified Contractor, which means we meet high industry standards for quality and professionalism. You can verify our certification using our GAF Certified Contractor number: CE56657. If you have any questions, we’re happy to provide more details!
Do you have reviews or references from past customers?
Yes! We have over 100 reviews on our Google Business Profile, where you can see feedback from past customers about their experience with us. We take pride in our reputation and the quality of our work. You can also check out our gallery to see a number of completed projects, showcasing our craftsmanship and attention to detail.
We believe in transparency, so if you’d like references or have any questions, we’re happy to provide them!
Do you offer any kind of guarantee on your work?
Yes! All of our work comes with a 20-year workmanship guarantee, so you can feel confident in the quality of your new roof. Additionally, every shingle we install comes with a manufacturer’s warranty, which varies depending on the type you choose—ranging from 10 to 20 years.
This means your roof is covered both in terms of installation and material durability. We stand behind our work and are always here if you ever need assistance!
Can you show me some examples of roofs you’ve done?
Absolutely! You can check out our gallery page, where we showcase many of our past roofing projects. This will give you a great look at the quality of our work and the different styles of roofs we’ve installed.
If you have any questions about a specific project or want to see something similar to what you’re looking for, let us know—we’d be happy to help!
Roofing Maintenance & Upkeep
How often should I get my roof inspected?
We recommend getting your roof inspected every 3 to 5 years to catch any potential issues before they become major problems. Even if your roof looks fine, unseen damage from wind, storms, or general wear can lead to leaks over time.
Regular inspections help ensure your roof stays in top shape and can extend its lifespan. If you’ve recently experienced severe weather, it’s always a good idea to schedule an inspection sooner just to be safe!
What’s the best way to keep my roof clean?
The best way to keep your roof clean is with soft washing, which gently removes dirt, algae, and moss without damaging your shingles. Regularly removing debris like leaves and branches and keeping your gutters clear will also help prevent moisture buildup and potential damage.
We don’t recommend high-pressure washing, as it can strip away the protective granules on your shingles, shortening the lifespan of your roof. With proper maintenance, you can keep your roof in great shape for years to come!
How can I prevent roof leaks?
To prevent roof leaks, it’s essential to start with proper installation and high-quality materials. This includes using waterproof barriers and pre-manufactured flashing to create a strong seal against moisture. Adding roof deck protection provides an extra layer of defense against water infiltration. Proper attic ventilation is also key to preventing condensation buildup, which can lead to leaks over time.
Lastly, be mindful of competing warranties—mixing different manufacturers’ materials can sometimes void coverage, leaving your roof unprotected. With the right installation and maintenance, you can significantly reduce the risk of leaks and extend the life of your roof!
Do you offer maintenance plans to help extend my roof’s lifespan?
To prevent roof leaks, it’s essential to start with proper installation and high-quality materials. This includes using waterproof barriers and pre-manufactured flashing to create a strong seal against moisture. Adding roof deck protection provides an extra layer of defense against water infiltration. Proper attic ventilation is also key to preventing condensation buildup, which can lead to leaks over time.
Lastly, be mindful of competing warranties—mixing different manufacturers’ materials can sometimes void coverage, leaving your roof unprotected. With the right installation and maintenance, you can significantly reduce the risk of leaks and extend the life of your roof!
Permits & Regulations
Do I need a permit to replace my roof, and do you handle that process?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
What building codes do I need to be aware of?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
Are there any special rules for roofing on historic homes?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
Do I need HOA approval before getting a new roof?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
How do I make sure my roofing project meets all regulations?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
Warranties & Guarantees
Do you offer warranties on new roofs?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
What exactly does the warranty cover, and how long does it last?
Yes, you will need a permit to replace your roof, but we take care of the entire permit process for you. The cost of the permit is included in the total price of your roof, so there are no surprises.
Every county in Upstate New York has different requirements, and permit fees typically range from $300 to $700 per roof. We handle all the paperwork and approvals to ensure your project meets local regulations, making the process smooth and hassle-free for you!
Do you also provide a labor warranty?
Yes! We provide a 20-year workmanship (labor) warranty on all our roofing installations. This means if any issues arise due to our installation, we’ll take care of them at no cost to you.
In addition to our labor warranty, the shingle manufacturer’s warranty (which varies by brand) covers defects in the materials. With both warranties in place, you can feel confident that your roof is protected for the long run. If you ever have concerns, just give us a call, and we’ll make it right!
What happens if my roof has issues after installation?
If you experience any issues with your roof after installation, we’ve got you covered. Our work comes with a 20-year workmanship guarantee, so if there’s a problem related to our installation, we’ll fix it at no cost to you. Additionally, your shingle manufacturer’s warranty (which varies by brand) may cover material defects.
If you notice leaks, missing shingles, or any concerns, just reach out—we’ll inspect the issue and make it right. Our goal is to ensure your roof stays strong and reliable for years to come!
If I sell my house, can the roof warranty be transferred to the new owner?
Yes, roof warranties can often be transferred to a new homeowner, but it depends on the shingle manufacturer. Each company has its own warranty terms, and some allow transfers while others may require a fee or specific paperwork.
Our 20-year workmanship guarantee stays with the house, so the new owner will still have coverage on the installation. If you’re planning to sell, let us know—we can help you understand the warranty details for your specific shingles and guide you through the transfer process!
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