Privacy Policy & Terms of Service
Last Updated: August 11, 2026
PRIVACY POLICY & TERMS OF SERVICE
TopGen Roofing is committed to protecting your privacy and developing technology that provides a powerful and secure online experience. This Privacy Policy applies to the Top Gen Roofing website and governs the collection, use, and disclosure of information.
By using the TopGen Roofing website, you consent to the data practices described in this Privacy Policy.
Collection of Your Personal Information
TopGen Roofing may collect personally identifiable information that you voluntarily provide, including:
- Your name
- Phone number
- Email address
- Property or project address and ZIP code
- Project details (scope, timing, photos, and notes you choose to share)
TopGen Roofing may also collect non-identifying demographic or preference information, such as your ZIP code, age range, interests, preferences, and services of interest.
Information about your computer, device, and website activity may also be collected automatically. This information may include:
- IP address
- Browser type
- Device type
- Domain names
- Access times
- Referring website addresses
- Pages viewed
- Website interactions
This information is used to operate the website, maintain and improve service quality, understand website usage, provide requested services, and generate general website statistics.
Please keep in mind that if you publicly disclose personally identifiable or sensitive information through public areas of the TopGen Roofing website, that information may be collected and used by others.
TopGen Roofing does not read or access your private online communications except when necessary to respond to communications you send directly to us.
TopGen Roofing encourages you to review the privacy policies of websites you visit through links provided on our website. TopGen Roofing is not responsible for the privacy practices, policies, or content of websites outside of the Top Gen Roofing website.
Use of Your Personal Information
TopGen Roofing collects and uses your personal information to:
- Operate and maintain the TopGen Roofing website
- Respond to inquiries and service requests
- Schedule estimates, inspections, consultations, and roofing services
- Provide products or services you have requested
- Communicate about appointments, projects, and service updates
- Provide customer support
- Improve our website, services, and customer experience
- Inform you about products, services, promotions, or offers that may be relevant to you
- Comply with applicable legal and regulatory requirements
TopGen Roofing may contact you through surveys or feedback requests to learn about your experience with current services or your interest in potential future services.
TopGen Roofing does not sell, rent, or lease its customer lists to third parties.
We use a small number of trusted third-party tools to run our website, advertise our services, and prepare estimates. These providers process data under their own privacy policies:
- Google Analytics – helps us understand how visitors use the site so we can improve it. Google may use cookies and device identifiers to do this.
- Google Ads & conversion tracking – lets us measure which ads lead to quote requests and, in some cases, show relevant ads to people who have visited our site. You can manage Google’s ad personalization at myadcenter.google.com.
- Online estimator / measurement tools (if used) – when you use an online roof estimator or measurement feature on our site, address and measurement data may be processed by the tool provider to generate a preliminary estimate.
These tools may set their own cookies and receive technical information (such as your IP address and pages viewed) directly through your browser. We encourage you to review Google’s Privacy Policy and the privacy policies of any estimator partners for details on how they handle data.
These service providers are permitted to use your personal information only as necessary to perform services on behalf of TopGen Roofing and are expected to protect the confidentiality and security of your information.
TopGen Roofing does not use or disclose sensitive personal information, such as race, religion, health information, or political affiliations, without your explicit consent unless required or permitted by law.
TopGen Roofing may track the pages and services visitors use within the website to understand which services and content are most popular. This information may be used to improve website content and deliver more relevant advertising or communications.
TopGen Roofing may disclose your personal information without prior notice when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, court orders, or legal processes.
- Protect and defend the rights, property, or interests of Top Gen Roofing.
- Prevent fraud, abuse, or misuse of the website.
- Protect the personal safety of Top Gen Roofing customers, website users, employees, contractors, or members of the public.
Use of Cookies
Cookies are small text files stored on your device. We and our analytics and advertising partners use cookies and similar technologies to remember your preferences, measure site traffic, and understand the effectiveness of our advertising.
You can control or disable cookies through your browser settings. Most browsers let you block or delete cookies and notify you before one is set. Note that disabling cookies may affect how some parts of the site function. To opt out of Google Analytics across all sites, you can install the Google Analytics Opt-out Browser Add-on.
Cookies may be used to:
- Remember your preferences
- Understand how visitors use the website
- Improve website functionality and performance
- Measure the effectiveness of marketing campaigns
- Provide relevant advertising
- Prevent fraud and protect website security
- Save information entered during a website session
Most web browsers automatically accept cookies. You can usually modify your browser settings to decline, delete, or limit cookies.
If you choose to decline cookies, some interactive features or parts of the Top Gen Roofing website may not function properly.
Security of Your Personal Information
TopGen Roofing uses commercially reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure.
Personally identifiable information is stored in controlled environments protected from unauthorized access. When sensitive information is transmitted through the website, it may be protected through encryption technologies such as Secure Sockets Layer or Transport Layer Security.
Although TopGen Roofing takes reasonable precautions to protect personal information, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
SMS Communications Policy
If you give us your phone number and opt in, you consent to be contacted at that number by TopGen Roofing by phone, voicemail, and text message about your inquiry and project, including appointment confirmations and project updates. If you separately opt in to marketing messages, we may also send special offers and promotions. That marketing consent is optional and is not required to request a quote or to receive our services.
Message frequency varies, and standard message and data rates may apply. Reply HELP for help and STOP to opt out of text messages at any time; you can also ask us to stop calling during any call.
Your mobile opt-in information and SMS consent will never be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. We share your mobile number only with the service providers that help us deliver these messages (such as our messaging and CRM platform), and only so they can send messages on our behalf.
Sharing of SMS Phone Numbers
SMS opt-in information and telephone numbers collected for SMS communications are not sold, rented, or shared with third parties or affiliated companies for their independent marketing purposes.
We may share telephone numbers with service providers that help us deliver SMS communications, but only as necessary to provide those services on our behalf.
Collection of Phone Numbers
We collect your telephone number when you voluntarily provide it to us. This may occur when you:
- Submit an inquiry
- Request an estimate
- Schedule an appointment
- Request roofing services
- Complete a transaction
- Check an SMS consent box
- Subscribe to promotional messages
- Otherwise provide consent to receive text messages
Consent to receive marketing text messages is not a condition of purchasing goods or services.
TERMS OF SERVICE
SMS Terms of Service TopGen Roofing
By providing your mobile phone number to TopGen Roofing and opting in to receive text messages, you agree to the following terms and conditions:
Description of SMS Program and Messaging Use Cases
TopGen Roofing operates an SMS messaging program to communicate with customers and prospective customers. Messages may include (but are not limited to):
- Appointment confirmations and reminders
- Estimate scheduling and follow-ups
- Project status updates
- Service-related notifications
- Occasional promotional or informational messages (only if you have consented to receive marketing texts)
Message frequency will vary based on your activity and the services requested.
Opt-Out Instructions
You may opt out of receiving text messages at any time by texting STOP to the number from which you received the messages. After texting STOP, you will receive a confirmation message that you have been unsubscribed, and you will no longer receive SMS messages from us.
To re-subscribe in the future, you may opt in again through the same method you originally used.
Support Contact Information
For assistance with the messaging program, text HELP to the number from which you are receiving messages, or contact us directly:
- Phone: +1 518-633-2477
- Email: topgenroofing@gmail.com
- Website: https://topgenroofing.com/privacy-policy/
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Please check with your wireless provider for details regarding your text messaging plan.
Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. TopGen Roofing is not responsible for any delays or failures in the delivery of SMS messages, as delivery is subject to effective transmission from your mobile network operator.
Age Restriction
You must be at least 18 years of age to participate in TopGen Roofing’s SMS messaging program. By opting in, you confirm that you are 18 years of age or older.
Privacy Policy
Your privacy is important to us. Please review our full Privacy Policy to understand how we collect, use, and protect your personal information.
Changes to This Privacy Policy
Top Gen Roofing may occasionally update this Privacy Policy to reflect changes in:
- Company practices
- Website functionality
- Services
- Technology
- Legal or regulatory requirements
- Customer feedback
TopGen Roofing encourages you to periodically review this Privacy Policy to remain informed about how your information is collected, used, and protected.
Continued use of the TopGen Roofing website after an updated Privacy Policy is posted may constitute acceptance of the revised policy.
Contact Information
TopGen Roofing welcomes questions, concerns, and comments regarding this Privacy Policy.
If you believe that TopGen Roofing has not adhered to this Privacy Policy, please contact us at:
Questions about this policy or your information? Reach TopGen Roofing at:
- Phone: (518) 633-2477
- Email: topgenroofing@gmail.com
- Web: https://topgenroofing.com
- Address: 800 Route 146, Suite 385, Clifton Park, NY 12065
See our contact page for full business details and hours.
TopGen Roofing will use commercially reasonable efforts to review and address your concern promptly.